Last Updated: September 2026
At Send Gift to France, we want you to be satisfied with your purchase. This policy explains when a return may be requested, which products are eligible, and how refunds and replacements are handled.
14-Day Return Policy
We operate a 14-day return policy. This means you have 14 days after receiving your item to request a return.
To be eligible, the item must be returned in the same condition in which you received it:
- Unworn
- Unused
- With tags attached, where applicable
- In its original packaging
- Accompanied by proof of purchase
Returns must be requested before sending the product back.
How to Request a Return
To request a return, please contact us with your order details.
Email: info@sendgifttofrance.com
Please do not send an item back before receiving return instructions.
If your return is accepted, we will provide the necessary instructions and, where applicable, a return shipping label.
Return Address: Email us for return address.
Items returned without a prior return request may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your item is:
- Damaged
- Defective
- Severely deflated
- Punctured
- Different from the item you ordered
please contact us as soon as possible.
To help us assess the issue, we may ask you to provide photographs of the product and its packaging.
Depending on the circumstances and available solution, we may offer:
- A refund, or
- A replacement with an identical product
We will review the issue and confirm the appropriate solution.
Products That Cannot Be Returned
Certain products are not eligible for return because of their nature or because they are made specifically for the customer.
These include:
- Perishable products, including food and plants
- Custom-made products
- Personalized products
- Promotional items
- Gift cards
If you are unsure whether a particular product can be returned, please contact us before placing your order.
Exchanges
If you need a different product, the fastest option is generally to return the eligible item and place a new order separately.
Once your return has been accepted, you can place a new order for the product you would like.
14-Day Right of Withdrawal in the European Union
Where applicable under European Union consumer protection law, customers may have a 14-day right of withdrawal from the date they receive their goods, without having to provide a reason.
This right is subject to applicable legal conditions and exceptions.
In particular, certain products may be excluded from the right of withdrawal, including products that are perishable or made according to the customer’s specifications or clearly personalized.
Where the right of withdrawal applies, the returned item should be handled and returned in accordance with applicable legal requirements.
Refunds
Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.
If the refund is approved, it will be issued to the original payment method.
We aim to process approved refunds within 10 business days.
Please note that the time required for the refund to appear in your account may also depend on your bank or payment provider.
Return Shipping
Where a return is accepted, return-shipping arrangements will depend on the circumstances of the return and the applicable terms communicated to you.
If the return is related to a damaged, defective, or incorrect item, please contact us before returning the product so that we can provide the appropriate instructions.
Important Information for Gift Orders
If you are ordering a gift for another person, please make sure that the delivery details and recipient information are correct before completing your order.
For perishable gifts, including food and plants, returns may not be possible because of their nature.
If a perishable item arrives damaged or there is another problem with the order, please contact us promptly and provide photographs where requested so that we can assess the issue.
Contact Us About a Return
If you have questions about a return, refund, replacement, or damaged product, please contact us:
Send Gift to France
Email: info@sendgifttofrance.com
Website: https://sendgifttofrance.com/
For an existing order, please include your order number whenever possible.
Questions About Your Refund?
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us so we can help you check the status of the refund.
Please remember that bank and payment-provider processing times can vary.
Send Gift to France
Making it easier to send thoughtful gifts to people in France.